Terms of Service
Effective date: November 5, 2026
These Terms of Service govern your use of familywatertn.com and the Family Water Treatment text messaging program. Family Water Treatment is a DBA of Robertson Water Dynasty. By using our website or opting in to text messages, you agree to these terms and to our Privacy Policy.
SMS Terms and Conditions
Program name: Family Water Treatment Customer Notifications
Program description: When you opt in, Family Water Treatment will send you text messages for:
- Appointment reminders and confirmations for water tests, installations and service visits
- Technician dispatch updates, such as when your technician is on the way
- Post-sale follow-up about your new system or completed service
How you opt in: You consent to receive texts by checking the SMS consent box on our website form, giving verbal consent to our team by phone, or signing a sales or service agreement that includes SMS consent. Consent is not a condition of purchase.
Message frequency: Message frequency may vary based on appointment volume.
Cost: Message and data rates may apply. Check your mobile plan for details.
Opt out: Text “STOP” at any time to opt out of messages. You will receive one confirmation text, and you will no longer receive messages.
Help: Text “HELP” for help, or contact customer care at 615-895-6600 or info@robertsonfamilywater.com.
Carriers: Carriers are not liable for delayed or undelivered messages.
Eligibility: You must be the account holder or authorized user of the mobile number you provide, and at least 18 years old. If you change or give up your number, please text STOP first or let us know.
Privacy: Mobile opt-in data will not be shared or sold with 3rd parties for their marketing purposes. See our Privacy Policy for how we collect, use and protect your information.
How We Protect Customer Data
We protect the information you share with us using reasonable administrative, technical and physical safeguards, including restricted staff access, password-protected systems and encrypted payment processing. We use your information only to provide and support our services, and we never sell it. Text messaging originator opt-in data and consent will not be shared with any third parties.
Use of Our Website
The content on familywatertn.com, including pricing, water quality information and product descriptions, is provided for general information. Prices shown are “starting at” prices; your final price depends on your water test and installation needs and is set in your written quote. You agree not to misuse the site, copy its content for commercial use, or interfere with its operation.
Products, Warranties and Services
Purchases, installations and service are governed by your written sales or service agreement and the manufacturer’s warranty. If anything in these terms conflicts with your signed agreement, your signed agreement controls.
Limitation of Liability
To the fullest extent allowed by law, Family Water Treatment is not liable for indirect or consequential damages arising from your use of our website or text messaging program. Nothing in these terms limits rights you have under Tennessee consumer protection law.
Governing Law
These terms are governed by the laws of the State of Tennessee. Any dispute will be handled in the courts of Rutherford County, Tennessee.
Changes to These Terms
We may update these terms from time to time. Changes take effect when posted on this page with a new effective date.
Contact Us
Address: Family Water Treatment 9320 Franklin Rd Murfreesboro, TN 37128
Phone: 615-895-6600